Mobile Network Troubles

NOTE: It is imperative for me not to mention certain companies names as I do not wish to be depicting the message “Do not go ‘them’, they’re c**p”. Instead only share my experience and that perhaps you may make up your own mind how C**p they actually were / are.

It must be approx. 4 weeks ago now that I signed for a new contract, moving over to an orange coloured mobile network company in the UK. I was quite happy to be doing this at the time as it was into a business account with a nice package that included:

1. 1350 Minutes – Anytime, any network (also abroad to 20 countries, including USA/Japan)

2. 3000 Minutes – Landlines / Other particular orangey coloured sort of mobiles

3. 200 Texts – Okay, I’m more of an emailing chap

4. 3Mb Data – Enough to get by with my emailing (minus perhaps decent attachments…)

5. Business Billing, Answer Machine, Top-Insurance and Service

6. I also managed to secure a nice HTC TyTN II ( this was nowhere near the Std. phone being given with this contract.)
(This is almost like in a advert type fashion)

So, everything seamed good. I signed my name on the dotted line. Then the initials, etc, etc.

With absolute glee at my new TyTN II, I started punching in my numbers, setting up my email and using the GPS to follow my every step about town. (Sad.. I know.. but I’m a little bit of a geek and got new gadgetry to play with!)

I called up my old phone company (O2, rather lovely company) and requested my PAC code. They were very understanding and helpful. They put my request through straight away with upmost ease. Thank you O2.

Now… the problems began:

Issue 1

My number was released by O2 perfectly and due to be ported in on Tuesday the 10th of June.. It wasn’t.

At ridiculous O’Clock on that morning, certain zesty company had a massive porting network fail and my number was being processed at the time. Great…

Issue 2

With this particular porting system network fail, my number went into Limbo (where no company, OR ME, owned it…) This was the case for over 48 hours and I was dangerously close to losing my number all together.

Chances of number going into Limbo in the event machine fails at the point number is being processed, 1/1000..

This was finally resolved and I was away again, back on the nice number I was intended to be on. I am still (to-date) awaiting a call for compensation for that whole ‘hoo-haa’.

Issue 3

10 days after (yesterday) somehow this company of a magnificent sun like glow in a square box (with admittedly funny adverts) lost.. my number.. again.

…HOW!? How after a successful (hahaha) port, can they have lost my number, again?

One +

One thing I must share, as it would be unfair not too, is that this companies customer service has been quite great. I have even had members personally assigned to make sure this is resolved and keeping in contact with me.

Well, okay, ONE call was missed last night before they clocked off which DID ‘tick’ me off greatly but I’m trying not to ring his extention and hurl abuse at him as other wise, he has been quite helpful.

Well, so far, the case is that my number is not on my account and I’m not getting calls through including access to an answer phone message from an important client. Negotiations are in place for my PAC code and compensation due to failing to supply service and unless HUGE offerings of grandeur are offered, I shall be returning to O2. Fuck Orange.

I would be interested to hear if you have ever had any issues like this before yourself.

Thanks for reading , take care
Alex | Zen